FAQ
Q:
How does a telephone answering service work?
A:
We assign the customer a local or toll free number that the customer can either call forward to or can advertise and list for people to call directly.
Q:
How is the telephone answered?
A:
Each line is answered according to the specific greeting chosen by the customer, or you can have an automated system answer and give the callers information. This system can also direct the callers to hold for further assistance or to hang up.
Q:
How do we bill for services provided during the month?
A:
Rates fluctuate monthly depending on the volume received the month prior to billing.Rates are determined by number of transactions – incoming and outbound with the exception of hang up and wrong number.
Q:
What forms of message dispatching are available?
A:
Our operators can dispatch messages to customers by digital paging, alpha paging, text messaging to digital cellular phones, fax machines, voice mail or verbally if requested. Patching services are also available.
Q:
What are the terms in the contract required to start the services?
A:
The contract is a month to month agreement. It requires a 10 day notification in writing to cancel the services.